- Course Information
As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.
- Course Code
- WQ3CUS
- Attendance Pattern
- Daytime
- Course Level
- Level 3
- Study Mode
- Apprenticeship
- Age Group
- Apprenticeships (16+)
- Course Duration
- 15 months including 12 weeks for your Apprenticeship Assessment months
