- Course Information
Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
- Course Code
- WQ2CUS
- Attendance Pattern
- Daytime
- Course Level
- Level 2
- Study Mode
- Apprenticeship
- Age Group
- Apprenticeships (16+)
- Course Duration
- 14 months including 12 weeks for your Apprenticeship Assessment session
